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Ref: #73264
NowAssist Architect
NowAssist Architect (HR & ITSM) - Contract role
Contract Length: 6–12 months
Start Date: Start of June
Location: Hybrid, some onsite work in London
Rate: Open depending on expeirence, OUTSIDE IR35
Overview
We are seeking an experienced NowAssist Architect to lead the design, implementation, and optimisation of ServiceNow’s AI-driven capabilities across HR Service Delivery (HRSD) and IT Service Management (ITSM).
This is a senior, hands-on contract role suited to a consultant who can operate at both architectural and delivery levels — shaping AI-enabled service experiences, integrating NowAssist into existing operating models, and ensuring tangible value is realised across HR and IT functions.
Key Responsibilities
Architecture & Solution Design
- Own the end-to-end architecture for NowAssist across HRSD and ITSM, ensuring alignment with enterprise ServiceNow strategy
- Design AI-driven solutions leveraging:
- NowAssist for HR Service Delivery
- NowAssist for ITSM (incident, request, problem, knowledge)
- Define conversational AI patterns, virtual agent journeys, and generative AI use cases
- Ensure solutions adhere to best practice, security, data privacy, and compliance standards
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